Individual IT-Services. Better Remote Solutions.

Privacy Statement

Duty to inform according to Art. 12 ff. EU-DSGVO
Name and address of the person responsible

Your contact person as the person responsible within the meaning of the European Data Protection Basic Regulation ("EU-DSGVO") and other national data protection laws of the member states as well as other provisions of data protection law:

ServIT Remote Solutions GmbH
Karl-Marx-Allee 90 a
10243 Berlin
Germany

Mail: info@servit-solutions.com


ServIT Solution Solutions GmbH (hereafter: ServIT or editor) is a member of the ICS Group. The ICS Group offers consulting, software, technology, and services for the digitization of corporate processes.

Our products, solutions, and services offer a high degree of customer value. This is based on trustful business relations with customers, suppliers, and partners and the trustful dealing with interested companies, employees, and other groups of stakeholders. 

Performing our work and rendering our services sometimes requires the collection, processing, and use of personal data. ServIT takes the protection of personal­ data very seriously and strictly ad­heres to legal standards –  as is currently the case with the basic data protection regulation DS-GVO 2016/679 and the new version of the German Federal Data Protection Act.

ServIT will collect, process, and use personal data only as far as strictly necessary. 

The following statement will tell you how we do guarantee data protection and which type of data are collected for which purpose.

1) Collection and Processing of Personal Data 

We will collect and process data on you in the following circumstances: 

  • If you contact us directly, e.g. via our website, through our customer service/telephone hot­line, and if you are interested in our products and services or if you have any other request.
  • If you directly buy or ask for our products and services.
  • If you respond to our direct marketing activities, e.g. by returning a response card from one of our mailing campaigns.
  • If associated companies (acc. to § 15 AktG) and individual business partners permissibly pro­vide us with your data.
  • If you provide us with data (online/offline) in the course of recruitment and application processes. 

We shall not pass on your data to any third party without your consent, except

  • where we are obliged to provide details in connection with legal provisions
  • where the passing on of data is legally permitted and necessary, e.g. in connection with the prevention of fraud
  • if associated companies (acc. to § 15 AktG) have to be involved in order to process your request.

2) Collection and Processing of Personal Data when Accessing this Website

2.1) General
No personal data will normally be collected when you access our website. Whenever personal data (such as name, address, or email address in contact forms) are collected on our webpages you will give them on a voluntary basis. Your data will be automatically SSL (Sockets Layer Proto­col) en­coded right away. Your data will be saved and processed according to European and Ger­man data protection guidelines (DS-GVO and DSAnpUG incl. BDSG-NEU) as well as in accord­ance with our internal rules. 

Personal data collected in connection with this website will be used for processing your en­quir­ies and orders. Depending on the type and contents of your enquiry, your data may be passed on to associated companies (acc. to §15 AktG) if this is necessary for processing purposes.

2.2) Google Analytics
This website uses Google Analytics, a web analysis service of Google Inc. (“Google“). Its use is based on Art. 6 § 1 S. 1 lit. f. DSGVO. Google Analytics uses so-called “Cookies“, i.e. text files which are saved on your computer and which allow to analyze your use of this website. The in­formation created by the cookie regarding your use of the website such as 

  • Browser type/version,
  • Operating system used,
  • Referrer URL (previous website used),
  • Host name of the accessing computer (anonymised IP address),
  • Time of the server server request, 

will usually be transferred to a Google server in the USA where they are saved. The IP address transmitted by your browser in connection with Google Analytics will not be matched with other Google data. On this website, we have enhanced Google Analytics by the “anonymizeIP“ code. This guarantees the masking of your IP address so that all data will be collected anony­mously. Only in exceptional cases will the complete IP address be transferred to a Google server in the USA where it will be abbreviated.

As instructed by the operator of this website, Google will use this information to analyze your use of the website, compile reports on the website activities, and to provide the website opera­tor with other services in connection with the use of websites and of the Internet. You can pre­vent the saving of cookies through appropriate settings in your browser software; please note however that by doing so you may not be able to use all functions of this website to their full extent.

Apart from that you can prevent the collection of data (incl. your IP address) created by the cookie in connection with your use of the website through Google and Google’s processing of these data by downloading and installing the browser plug-in available via the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

We also use Google Analytics for analyzing data from double-click cookies and AdWords for sta­tistical purposes. If you do not agree, you can disable this function by means of the Ads Prefer­ences manager (https://adssettings.google.com).

For more information on data protection in connection with Google Analytics please refer to the Google Analytics Help function (https://support.google.com/analytics/answer/6004245?hl=de)

2.3) Cookies
The Internet pages use so-called cookies in several places. They shall help rendering our services more user-friendly, more effective, and safer. Cookies are small text files that your browser will save on your terminal device. Most of the cookies used by us are so-called “session cookies“. They will be automatically deleted at the end of your visit to our website. Cookies will do no damage to your computer and do not contain viruses. 

Cookies usually include no information that identifies the user personally; they only provide per­sonal information by which we can save your details. Websites can use cookies to identify and follow the user while he navigates on different pages of a website and to identify users returning to a website. 

If you do not agree with this you can set your browser to inform you of the setting of cookies, and to permit the use of cookies only in certain cases.

Disabling of cookies may however impede the functionality of our website.

2.4) Newsletter
We use CleverReach to send out newsletters. The provider is CleverReach GmbH & Co. KG, Mühlenstr. 43, 26180 Rastede. CleverReach is a service with which the newsletter dispatch can be organized and analyzed.

2.4.1) Registration 
On our website we offer you the possibility to order our newsletter. If you would like to receive the newsletter offered on our website, we require a valid e-mail address from you as well as information that allows us to verify that you are the owner of the e-mail address provided or that the owner agrees to receive the newsletter. Further data will not be collected. The personal data collected will be used to send you e-mail newsletters. You give us your consent in accordance with the law using the double opt-in procedure.

With your consent you can subscribe to our newsletter. The data you enter for newsletter subscription (e.g. e-mail address) will be stored on CleverReach's servers. Corresponding processing takes place on the basis of Art. 6 Para. 1 S. 1 lit. a DSGVO. By registering for our newsletter, you consent to our measuring your clicking and opening behaviour in order to enable you to receive an optimal offer from our newsletter.

2.4.2) Order data processing
We have concluded a contract with CleverReach for order data processing and fully implement the strict requirements of the German data protection authorities when using CleverReach. The required data of the newsletter recipients are hosted on a CleverReach server in the EU, to which we have password-protected access. The contract between us and CleverReach is based on the contract for order processing and the CleverReach GTC: https://www.cleverreach.com/en/terms-of-service/
We transfer names and e-mail addresses to CleverReach only for the purpose of newsletter sending by us. Data is stored by CleverReach in such a way that other CleverReach customers or third parties have no access to this data.

2.4.3) Revocation
You can revoke your consent at any time without this affecting the legality of the processing that has taken place so far. If your consent is revoked, we will discontinue the relevant data processing. If you no longer wish to receive a newsletter in the future, you can simply unsubscribe at any time, e.g. via the unsubscribe link at the end of each newsletter or by e-mail to marketing@ics-group.eu. Your data for the newsletter dispatch are deleted after termination of the newsletter receipt, provided that the deletion does not contradict any legal storage obligations.

2.5) Data Protection Statement for the Use of Facebook 

2.5.1) External links to the Facebook network

On our pages there are links to our channel of social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA integrated. You can recognize the Facebook links by the Facebook logo on our page. The plug-ins can be recognized by way of the Facebook logo or the supplement "Facebook Social Plug-in". When you visit our Facebook channel, a direct connection is established between your browser and the Facebook server. Furthermore, Facebook makes your likes public for your Facebook friends. If you are logged into Facebook, it can assign the invocation of our page directly to your Facebook account. Even if you are not logged in or don't have a Facebook account, your browser sends information (e.g. which web pages you have called up, your IP address) which is then stored by Facebook. For details about handling of your personal data by Facebook and your related rights, please refer to the data privacy policy of Facebook: http://www.facebook.com/policy.php. If you do not want Facebook to map data collected about you via our Web sites to your Facebook account, you must log out of Facebook before you visit our web pages.

2.5.2) Facebook Marketing Services (Facebook Pixels and Custom Audiences)

Within our online offer, the so-called "Facebook pixel" of the social network Facebook, which is operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA, or if you are resident in the EU, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland ("Facebook"), is used for the purposes of analysis, optimization and economic operation of our online offer.

Facebook is certified under the Privacy Shield Agreement and thus offers a guarantee of compliance with European data protection law.

(https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active).

With the help of the Facebook pixel, Facebook is able to determine the visitors of our online offer as a target group for the presentation of ads (so-called "Facebook ads"). Accordingly, we use the Facebook pixel to display the Facebook ads placed by us only to Facebook users who have shown an interest in our online offering or who have certain characteristics (e.g. interests in certain topics or products that are determined on the basis of the websites visited) that we transmit to Facebook (so-called "custom audiences"). Using Facebook pixels, we also want to ensure that our Facebook ads match the potential interest of users and are not annoying. The Facebook pixel also enables us to track the effectiveness of Facebook ads for statistical and market research purposes by showing whether users were referred to our website after clicking on a Facebook ad (known as "conversion").

The Facebook pixel is directly integrated by Facebook when our web pages are accessed and can store a so-called cookie, i.e. a small file, on your device. So-called first-party cookies, i.e. cookies stored under the domain of our website, are used here. If you then log in to Facebook or visit Facebook when logged in, the visit to our online service is noted in your profile. The data collected about you is anonymous to us and does not allow us to draw any conclusions about the identity of the user. However, the data is stored and processed by Facebook so that a connection to the respective user profile is possible and can be used by Facebook as well as for its own market research and advertising purposes. If we transmit data to Facebook for comparison purposes, this data is encrypted locally on the browser and only then sent to Facebook via a secure https connection. This is done solely for the purpose of comparing it with the data encrypted by Facebook and only with your consent.

If we ask users to consent to the use of cookies, the legal basis for processing is consent in accordance with Art. 6 Para. 1 lit. a DSGVO. In all other respects, the processing takes place on the basis of our legitimate interest pursuant to Art. 6 para. 1 lit. f DSGVO in a user-oriented and economically efficient operation of our online service.

Facebook processes the data in accordance with the Facebook Data Usage Guidelines. Accordingly, general notes on the presentation of Facebook ads in the Facebook data usage guideline: https://www.facebook.com/policy.php.

Specific information and details about Facebook pixels and how they work can be found in the Facebook help section: https://www.facebook.com/business/help/651294705016616.

You may opt out of Facebook pixel collection and use of your information to display Facebook ads. To set what types of ads you see within Facebook, you can go to the page set up by Facebook and follow the instructions on the settings for usage-based ads: https://www.facebook.com/settings?tab=ads. The settings are platform-independent, i.e. they are applied to all devices, such as desktop computers or mobile devices.

You may refuse the use of cookies for range measurement and advertising purposes by selecting the appropriate settings on the Network Advertising Initiative deactivation page (http://optout.networkadvertising.org/) or by visiting the U.S. website (http://www.aboutads.info/choices) or the European website (http://www.youronlinechoices.com/uk/your-ad-choices/).

2.6) Data Protection Statement for the Use of Instagram
We use social plugins from Instagram. These features are offered by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA. If you are logged into your Instagram account, you can link the contents of our site to your Instagram profile by clicking the Instagram button. This allows Instagram to assign the visit to our site to your user account. We would like to point out that, as the provider of the site, we do not have any knowledge of the content of the transmitted data or its use by Instagram. For more information, please refer to Instagram's privacy policy: http://instagram.com/about/legal/privacy/

2.7) Data Protection Statement for the Use of LinkedIn
Our website uses functions of the LinkedIn network. Its provider is LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA. Whenever you access one of our pages that in­cludes LinkedIn functions, a connection with the LinkedIn servers will be established. LinkedIn will be informed that you have accessed our Internet pages through your IP address. If you click on the LinkedIn "Recommend button" while being logged into LinkedIn account, LinkedIn can allocate your visit of our Internet pages to you and your user account. Please note that we as the provider of these pages have no knowledge of the contents of the data transmitted and of their use by LinkedIn.

For more information please refer to LinkedIn’s data protection statement at: https://www.linkedin.com/legal/privacy-policy

2.8) Data Protection Statement for the Use of Twitter
Our pages contain functions of the service Twitter. These functions are offered by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. By using Twitter and the function "Re-Tweet", the websites accessed by you will be linked with your Twitter account and will be visible to other users. There will be data transfer to Twitter. Please note that we as the provider of these pages have no knowledge of the contents of the data transmitted, and of Twitter’s use of them. For more information please refer to Twitter’s data protection statement http://twitter.com/privacy.

You can amend your data protection settings for Twitter in the account settings at http://twitter.com/account/settings

2.9) Data Protection Statement for the Use of Xing
Our website uses functions of the XING network. The provider is XING AG, Dammtorstraße 29-32, 20354 Hamburg, Deutschland. Whenever you access one of our pages that contains Xing functions, a connection with the Xing servers will be established. To our knowledge, no personal data will be saved in this case. No IP addresses will be saved, nor will be utilization behav­ior be analyzed.

For more information on data protection and the Xing Share button please refer to Xing’s data protection statement at https://www.xing.com/app/share?op=data_protection

2.10) Data Protection Statement for the Use of YouTube
Our website uses functions from Google's YouTube site. This website is operated by YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. If you visit one of our pages equipped with a YouTube plugin, a connection to the YouTube servers is established. The Youtube server will be informed that you have accessed our Internet pages through your IP address.

If you are logged into your YouTube account, you allow YouTube to associate your surfing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

Further information on how user data is handled can be found in YouTube's privacy policy at: https://www.google.de/intl/de/policies/privacy

2.11) Contact Form
When you send us enquiries using our contact form, your entries in the enquiry form including your contact details will be saved by us in order to process your enquiry and in case of further questions. We shall not pass on these data without your consent. Depending on the type and the contents of your enquiry, your data may be passed on to associated companies (acc. to § 15 AktG) if this is necessary for processing your enquiry. In these cases, it is assumed that your con­sent has been given provided that you had the opportunity to gain knowledge of this data pro­tection statement.

2.12) Links to other Websites and Third Party Applications
For the interaction with other websites for which you are registered as a user (e.g. Facebook etc.) we can provide links or integrate applications of third parties. We can also provide you with gen­eral links to websites of other provider.

The use of these links and applications is controlled by the providers of these pages and is sub­ject to their data protection guidelines. ICS International GmbH Identcode-Systeme is not re­sponsible for the data protection stipulations or the contents of these pages.

2.13) Data Protection Statement for the use of Zoho SalesIQ and Zoho Page Sense

Zoho SalesIQ:

When you visit our website, anonymous usage data is collected using the ZOHO service SalesIQ (https://zoho.eu/salesiq). SalesIQ uses so-called "cookies" which enable an analysis of our website. You can prevent this "tracking" by making the appropriate settings in your browser. We store this data exclusively for statistical purposes. The IP addresses are shortened by the last digits within the framework of legislation in order to guarantee anonymity.

Zoho Page Sense:

When you visit our website, anonymous usage data is collected using the ZOHO PageSense service (https://zoho.eu/pagesense). Page Sense only records visits and clicks to our website anonymously. There is no inference about individual visitors. PageSense only enables us to check the general use of our website in the form of a heat map and to display its important content in the right place on the individual websites. No usage data or personal data is collected or stored.

2.14) Privacy policy for the use of Klick-Tip
How do we use Klick Tip?

  • In online communication with you we use the services of KLICK-TIPP LIMITED, 15 Cambridge Court, 210 Shepherd's Bush Road, London W6 7NJ, United Kingdom. We obtain these services through a main contractual relationship with Digistore24 GmbH, St.-Godehard-Straße 32, 31139 Hildesheim, Germany. Digistore24 is a reseller who procures products or services such as Klick-Tipp and sells them to buyers without significant further processing. With Klick-Tipp itself, we have also closed an order processing in the sense of Article 28 DSGVO. This ensures that we have full control over the personal data processed there and that Klick-Tipp implements our instructions in mirror image.
  • At Klick-Tipp, we store your contact data and process any data that we process using the online marketing tools described in more detail in this data protection declaration. These providers are fully integrated via a secure interface at Klick-Tipp. It is therefore possible for Klick-Tipp to take note of this data, whereby, as mentioned above, Klick-Tipp has no right of use of its own with regard to this data and is fully subject to our instructions
  • In addition, with Klick-Tipp we have the option of linking your customer data with so-called tags. Klick-Tipp distinguishes between two types of tags: SmartTags: When a contact registers using a registration form, they automatically receive a tag with the name of the registration form in question. In addition, Klick-Tip automatically sets the tags "e-mail received", "e-mail opened", "e-mail clicked" and "e-mail viewed in browser". Manual tags: Manual tags can be created in addition to SmartTags. For example, you can tag contacts with "Customer" or, more specifically, "Product B purchased".
  • The details about these and other options that we use with Klick-Tip can be found in the Klick-Tip manual under the following link: https://www.klick-tipp.com/handbuch
  • Klick-Tip's privacy policy can be found here: https://www.klick-tipp.com/datenschutzerklaerung#
  • The anti-spam policy of Klick-Tipp can be found here: https://www.klick-tipp.com/rechtliches/anti-spam-policy

3) Use of Personal Data 

3.1) General

We will use the data provided by you for the processing of your order and for responding to your queries. If you register for our newsletter, your email address will be used for our marketing purposes until you unregister from the newsletter. This possible anytime (e.g. by using the “un­register” link in the newsletter or by sending an email to marketing@ics-group.eu).

If necessary and legally permitted, your data will be used for credit checks or for requests for information prior to the conclusion of a contract and if necessary also in the course of business relations in connection with contract management and handling. To this end, we use special providers and credit agencies; information on payment behavior and credit standing can also be provided as score values based on mathematical-statistical procedures.

We guarantee not to pass on personal data to third parties unless we are legally permitted or obliged to do so, or with your prior consent. We can pass on your personal data in con­nection with ongoing or future lawsuits – among others to justify, execute or defend our legal rights (in­cluding the passing on of information to third parties for the prevention of fraud preven­tion and to reduce the credit risk). 

We can pass on your personal data to associated companies (acc. to § 15 AktG) should this be necessary for processing your request.

3.2) Recruitment / Application Process
We would like to point out that we and our affiliated companies (acc. to §15 AktG) collect and use your personal data in connection with personnel recruitment (both online and offline).

As far as we use service providers for the execution and handling of processing, the contractual relationships are regulated according to the provisions of the Data Protection Basic Regulation (DSGVO).

We and our affiliated companies use the recruiting tool "Connectoor" (acc. to §15 AktG) to receive and administer applications and thus for the purpose of (possibly) establishing an employment relationship. The provider of this application is jobEconomy GmbH, Meinekestr. 26, 10719 Berlin (The data protection declaration of this provider can be found here: https://www.connectoor.com/datenschutz/.) ServIT is responsible for the processing of your personal data.

If you apply to us via Connectoor, the process is made up as follows. The provider collects the following data from you on our behalf: Your salutation, your first and last name, your availability data as well as your other data from the application. ServIT and our affiliated companies can then access an internal and secure area of this recruiting tool, view your applicant data and use and process it for the documentation of the application process as well as for communication with you (details of the Connectoor functions available can be found here if required: https://www.connectoor.com/funktionen/).

The legal basis for processing applicant and application data is Article 88(1) DSGVO in conjunction with Section 26 paragraph 1 BDSG 2018. The relevant service relationship between JobEconomy and ServIT or companies affiliated with ServIT is based on Article 28 DSGVO and the so-called order processing.

ServIT and companies affiliated with us store applicant data in Connectoor in accordance with statutory retention periods.


3.3) Right to Information / “Right to be Forgotten“
According to the Basic Data Protection Act (DS-GVO) you are entitled to gratuitous information on the data saved on you and the right of correction, blocking or deletion of these data, or the right to be forgotten.

According to Art. 21 § 1, sentences 2 and 3 DS-GVO, we are obliged to provide you with infor­mation – depending on the circumstances - in writing, electronically or – on request – orally. You have an all-time, comprehensive right of objection (Art. 21 Abs. 2 DS-GVO). Any consent given so far will remain effective. All our ways of communication fulfill the respective safety require­ments. Information on the data saved on you will be provided on request by our data protection engineer. To contact us please use the email address datenschutz@servit-solutions.com.

3.4) Credit Checks and Scoring
Should we provide preliminary work, e.g. in case of purchase on account, we may obtain a credit check based on mathematical-statistic processes from Creditreform, Hellersbergstraße 12, 41460 Neuss and/or Euler Hermes Deutschland AG Friedensallee 254, 22763 Hamburg to safe­guard our interests. To this end, we will transfer the personal data necessary for a credit check to Creditreform / Euler Hermes. We shall use the resulting information on the statistical possi­bility of a debt default for an assessed decision regarding the justification, execution, or termina­tion of the contract. The credit report may include score values that are calculated on the basis of scientifically renowned, mathematic-statistic procedures; among others, address data will be used for calculation purposes. Your concerns worthy of protection shall be taken into ac­count in accordance with legal stipulations. 

4) Further Information / Data Protection Contact
Your trust is important to us. This is why, upon request, we want to provide you with all the an­swers regarding the processing of your personal data. If you need information on the personal data we have saved on you or incase of questions this Data Protection Statement has not an­swered, or if you need detailed information on a special issue, please contact our data protec­tion engineer anytime at: datenschutz@servit-solutions.com. You can also reach us at:

ServIT Remote Solutions GmbH
Datenschutzbeauftragter / Data Protection Engineer Solution
Karl-Marx-Allee 90A
10243 Berlin
Germany

Data protection queries / data protection queries will usually be replied to within max. 30 days upon receipt.