Perfectly Customized IT Services
Solutions that have been honed to meet your requirements
Who doesn't know them: IT solutions are often not more than assembly line products. However, precise adjustments are needed to integrate an effective IT system solution. The finishing touches are essential for smooth running of business. Use optimization, cost savings and a high customer benefit are our main concerns.
ServIT offers tailored system solutions and comprehensive services in the area of IT Support & Consulting, an internationally focused service desk and comprehensive managed services. Let's discover together what we can do for you.
Your benefits
- Integrated process optimization concepts
- Maximum ROI for your future IT solutions thanks to strict process-oriented consulting
- All services from a single source
Managed Services
Maximum availability of your IT system is of utmost importance for your business. However, the investments required for hardware and software are low compared with the consequential costs of using the system. We manage, control and maintain your IT – either selectively or as a whole. You can free up valuable IT resources, minimize your investment risk, benefit from permanent IT security and achieve a reduction in the total cost of ownership.
IT Lifecycle Management
Your IT infrastructure is subject to a life cycle that needs to be professionally monitored. Our solutions enable you to maintain the quality and documentation of your IT processes at a high level.
Hardware & Software Integration
The integration of current hardware and software solutions paves the way for successful activities. Internal IT departments are not always able to meet this requirement. Take advantage of our expertise for your success.
Proactive Infrastructure Management
Protect your IT infrastructure from unexpected outages. With proactive control, high investment can be minimized and smooth running of the system can be ensured.
IT Project Management
Your IT project needs to be a complete success. We provide all the support you need to lead your project to success. Let us join your project team and work with you to achieve your goals.
International Field & Repair Services
Your IT devices must often operate without interruption. This implies that even high quality hardware can sometimes fail unexpectedly. Protect yourself with our Repair and Field Service.
Remote Management Center
With IT Remote Management, your IT environment is protected while your business processes run in the background and are remotely maintained by us. This service for periodic update of e.g. software systems and wireless networks, for permanent IT security monitoring, or for immediate removal of any malfunctions, offers particular advantages in time and cost savings.
ServIT ensures efficient IT Remote Management for all your locations anywhere on the globe with professional service specialists. You and your staff can thus work every day without restrictions and with highly available IT.
Global Service Desk
The ServIT Service Desk responds to end customer inquiries at native speaker level and initiates downstream processes if requested. Take advantage of our structures and services and ease the workload of your team.
Remote Monitoring
We constantly analyze your heterogeneous IT environment for optimal network performance. Our unified remote management supports you with comprehensive diagnostics.
Incident Management
In order to enable standardized, efficient and high-quality solutions to recurring incidents, ServIT creates and processes your tickets for you. This ensures that your IT systems are ready for use and functional again in no time.
Change Management
In order to save costs in the long term and perfectly adapt the IT infrastructure to your enterprise, ServIT offers change management with experienced staff for initiation, documentation and authorization processes.
Problem Management
In addition to the existing malfunctions, potential disruptions are also investigated. Unlike Incident Management, here we work both reactively and proactively to ensure long-term prevention of incidents.
Dispatch Services
Save yourself the construction of expensive infrastructure and take advantage of our Service & Repair Center to control and execute repair operations.
IT-Service Management (ITSM)
With ServIT at your side, you will receive the best possible support for your business processes. We always put customers and service first. Together, we continuously optimize the efficiency, quality and profitability of your IT organization. We of course act across all industries, but also have special portfolio items, such as our Healthcare Solutions.
IT-Support & Consulting
Take advantage of our expertise in IT Consulting. We provide assistance from the initial idea to the finished concept.
Healthcare Solutions
We support you in Market Access in Germany and advise you here in the fields of data management, logistics and billing with physicians and health insurance companies.
Solution Design
We think holistically. Based on your requirements, we develop pragmatic solutions and implement the developed Solution Design with our IT service management tool.
Roll-out Concept
We support you in planning the implementation of new hardware and software solutions and also take over the execution.
Virtual Workshops & Trainings
Our matching workshops & training provide support to your team. We teach you the skills you need, either virtually or on the spot at your offices.
Asset Management
We create free space. In complex IT infrastructures, we keep an eye on the devices used such as hardware, software or periphery and manage the assets.
