Customized IT Services
Services tailored to your needs
The IT environment is evolving at an ever-increasing pace. Many companies face the major challenge of keeping track of the latest technologies while ensuring usability for all stakeholders in the company.
To ensure you always provide best service to your customers, ServIT develops together with you an IT solution that is individually tailored to your needs in order to streamline internal processes.
For example, our Service Desk is the single-point-of-contact for your national and international customers and manages downstream service processes for you. We guarantee that all communication channels such as telephone, email, fax, self-service portal, chat etc. will be served. Also in the local language.
- Central point of contact and complete documentation
- High transparency, also with complex ITSM processes
- Reduced workload for internal IT departments
- Cultural proximity to end users, which simplifies and facilitates communication
IT Staff Dedicated to Your Success
Our IT professionals will provide assistance in any situation. To ensure highest service quality, only qualified staff with proven IT expertise and strong communication skills are employed by ServIT.
This high standard is maintained by regular training and continuing education, enabling us to stay a step ahead of the rapidly changing requirements for IT support.
With a population of about 6 million, the Berlin-Brandenburg metropolitan region offers an attractive and increasingly dynamic working environment, especially in the IT area.
Located in the heart of Europe, the German capital attracts many international professionals, giving us the ability to provide optimal support to our national and international customers from our attractive location in the centre of Berlin.
High Standards Adapted to Your Needs
ServIT uses one of the leading ITSM tools: ServiceNow. This ensures end-to end management and documentation of all support processes. Your desired tools can be connected quickly and easily via standardized interfaces, facilitating rapid and easy representation of all information.
We offer high reliability in compliance with ITIL service processes. Despite defined standards for all areas of IT service management, we develop individual solutions and implement them together with you, supported by our cutting-edge support architecture.
- Software-as-a-Service by design
- Flexible adjustments
- Integration opportunities